Last updated: 13 October 2026
AustraliaTours respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit australiatours.au, contact our team or enquire about tours and travel experiences featured on our website.
We aim to handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where they apply.
1. Who We Are
AustraliaTours is an Australian travel information and tour aggregation platform based in Melbourne, Victoria.
Our website provides destination guides, travel information and access to tours and activities offered by independent third-party operators.
AustraliaTours is operated by [Registered legal entity name and ABN].
We may help visitors find travel experiences, make enquiries or access booking services. Unless expressly stated otherwise, tours and activities are delivered by independent providers.
This Privacy Policy applies to personal information handled by AustraliaTours. Independent tour operators, booking platforms and other third-party services may have their own privacy policies.
2. Information We Collect
The personal information we collect depends on how you interact with our website and services.
This may include:
- Contact details: Your name, email address, telephone number and information provided through enquiries or correspondence.
- Travel and booking information: Tour preferences, travel dates, passenger numbers, booking references and other details relevant to an enquiry or booking we assist with.
- Technical information: IP address, browser type, device information, pages visited and website interaction data collected through cookies, server logs or analytics tools.
- Communications: Information you provide when contacting us by email, telephone, WhatsApp or an online form.
- Marketing preferences: Your subscription choices and any consent you provide to receive promotional communications.
Where necessary to assist with a particular travel enquiry, you may voluntarily provide information about accessibility, dietary or medical requirements. We handle sensitive information with additional care and only collect it where permitted by law.
We ask that you avoid sending unnecessary sensitive information or payment card details through ordinary email or messaging services.
3. How We Collect Information
We may collect personal information when you:
- Contact us by email, telephone, WhatsApp, or through our website.
- Submit an enquiry about a destination, tour or activity.
- Request assistance with a booking.
- Subscribe to travel updates or marketing communications.
- Provide feedback or report an issue with our website.
- Browse our website, where technical information may be collected automatically.
We may also receive relevant information from third-party operators or booking providers where necessary to respond to an enquiry or assist with a service you have requested.
Where practical and lawful, you may browse AustraliaTours without identifying yourself. However, we may need certain contact details to respond to an enquiry or assist with a booking.
4. How We Use Your Information
We collect and use personal information for purposes reasonably connected with operating AustraliaTours and providing the services you request.
These purposes may include:
- Responding to enquiries and providing travel information.
- Assisting with tour bookings and related communications where applicable.
- Passing relevant enquiries to tour operators or booking providers when necessary.
- Maintaining and improving website functionality, content and security.
- Understanding website usage and improving the visitor experience.
- Sending travel updates or promotional communications where permitted by law.
- Managing complaints, correcting errors and meeting legal or regulatory obligations.
We do not sell personal information to third parties.
We will not use or disclose personal information for unrelated purposes unless permitted or required by law, or where we have obtained any necessary consent.
5. Tour Operators and Third-Party Bookings
AustraliaTours features tours and experiences supplied by independent operators and booking partners.
When you follow a booking link to an external website, that provider may collect personal information directly from you, including passenger details and payment information.
The provider’s privacy policy governs how it collects and handles that information.
Where AustraliaTours facilitates an enquiry or booking, we may share relevant details with the operator or booking provider to help process your request. We limit such disclosures to information reasonably necessary for the relevant service.
Payment processing, where offered, may be carried out by external payment service providers. Those providers may collect payment details directly and handle them under their own privacy and security arrangements. AustraliaTours may receive limited transaction information, such as a payment confirmation or reference number.
We encourage you to review the relevant provider’s privacy policy before submitting personal information or completing a booking.
AustraliaTours remains responsible for its own handling of personal information in accordance with applicable law.
6. Cookies and Website Analytics
Our website uses cookies and may use similar technologies to support website functionality, understand visitor activity and improve performance.
Depending on the technologies enabled, these tools may be used to:
- Maintain essential website functions.
- Remember visitor preferences.
- Measure website traffic and performance.
- Understand how visitors find and use our content.
- Track referrals to third-party booking services.
- Support advertising or marketing activities where applicable.
Some cookies or tracking technologies may be provided by third-party services and may collect information in accordance with their own privacy policies.
You can manage or delete cookies through your browser settings. Disabling certain cookies may affect website functionality.
Where consent is required for particular tracking activities, we will seek it in accordance with applicable law.
7. Sharing Personal Information
We may disclose personal information to third parties where reasonably necessary to operate our website, respond to requests or provide services.
These may include:
- Tour operators and booking providers involved in an enquiry or booking.
- Website hosting, technical support and IT service providers.
- Email, communications and messaging service providers.
- Analytics and website performance services.
- Payment service providers, where applicable.
- Professional advisers and regulatory authorities where required or authorised by law.
We take reasonable steps to ensure that personal information is disclosed appropriately and that service providers handling information on our behalf are subject to suitable privacy and security arrangements.
8. Overseas Disclosure of Information
Some third-party technology, communications or service providers used by AustraliaTours may operate outside Australia.
As a result, personal information may be disclosed to overseas recipients where necessary for the services described in this policy.
Where the Australian Privacy Principles apply, we take reasonable steps required by law before disclosing personal information to overseas recipients.
Countries of likely overseas recipients: [Insert verified countries where practicable, based on the service providers used by AustraliaTours.]
You may contact us for further information about overseas disclosures relevant to your personal information.
9. Data Security and Retention
We take reasonable technical and organisational measures to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.
These measures may include appropriate access controls, security procedures and safeguards applied by our service providers.
No method of electronic transmission or storage can be guaranteed completely secure.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or where retention is required or permitted by law.
When personal information is no longer needed, we take reasonable steps to securely destroy or de-identify it, subject to applicable legal obligations.
If a data breach occurs, we will assess and respond to it in accordance with applicable law, including any notification requirements under Australia’s Notifiable Data Breaches scheme.
10. Marketing Communications
We may send travel news, updates or promotional material where we have the consent or other lawful permission required to do so.
Marketing communications will identify AustraliaTours and provide an opt-out option.
You can unsubscribe using the link or instructions provided in a message, or contact us directly at info@australiatours.au.
We handle electronic marketing communications in accordance with the Spam Act 2003 (Cth) and other applicable laws.
11. Accessing and Correcting Your Information
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete, outdated or misleading.
To request this, email info@australiatours.au with the subject line ‘Privacy Request’.
We may need to take reasonable steps to verify your identity before providing access or making changes.
We will consider your request and respond within the timeframe required by applicable law. In limited circumstances, access or correction may be restricted or refused where permitted by law. We will explain our decision where required.
You may also contact us to request the deletion of information that is no longer required. We will consider such requests in accordance with applicable legal obligations.
12. Children’s Privacy
AustraliaTours provides general travel information and features experiences that may suit families. Our website is not specifically directed at children.
Where a booking or enquiry involves a minor, we generally expect a parent or legal guardian to provide the necessary information.
We do not knowingly seek to collect unnecessary personal information from children and will take appropriate steps if we become aware that information has been collected inappropriately.
Parents or guardians may contact us with concerns about a child’s personal information.
13. Third-Party Websites
AustraliaTours may contain links to external websites, including tour operators, booking platforms, tourism organisations and other information providers.
We do not control the privacy practices of independently operated third-party websites.
This policy does not govern information collected directly by those third parties. We recommend reviewing their privacy notices before providing personal information.
14. Privacy Complaints
If you believe AustraliaTours has mishandled your personal information, please contact us so we can investigate your concern.
Email info@australiatours.au with the subject line ‘Privacy Complaint’ and include a description of the issue.
We will review the complaint, seek further information where necessary and aim to provide a substantive response within 30 days.
If you are dissatisfied with our response, or we have not responded within 30 days, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC), where the matter falls within its jurisdiction.
Further information is available at www.oaic.gov.au.
15. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in legislation, website functionality, business operations or the way personal information is handled.
The current version will be published on this page with its latest revision date.
We encourage visitors to review this policy periodically.
16. Contact Us
For questions about this Privacy Policy, requests concerning personal information or privacy-related complaints, please contact:
AustraliaTours
Location: Melbourne, Victoria, Australia
Website: https://australiatours.au/
Email: info@australiatours.au
Phone: +61 493 448 966
Privacy contact: AustraliaTours Privacy Enquiries
We welcome questions about how personal information is collected, used and protected when you interact with AustraliaTours.