Last updated: 13 October 2026
Welcome to AustraliaTours. These Terms & Conditions govern your use of australiatours.au, including our travel guides, tour listings and booking-related services.
By using our website, you agree to these terms to the extent permitted by law. Nothing in this document limits your rights under the Australian Consumer Law.
1. About AustraliaTours
AustraliaTours is a Melbourne-based travel information and tour aggregation platform operated by [Registered legal entity name and ABN].
We publish destination guides and connect travellers with tours and activities offered by independent operators across Australia.
Unless expressly stated otherwise, AustraliaTours acts as an information provider, referral platform or booking intermediary, not the operator delivering the experience.
2. Website Use
You agree to use AustraliaTours lawfully and not to:
- Submit false or misleading information.
- Interfere with website functionality or security.
- Reproduce or commercially exploit our content without permission or another lawful basis.
- Use unauthorised automated tools to extract substantial website content.
We may restrict access where reasonably necessary to protect our website, users or legal rights.
3. Tours and Third-Party Bookings
Tours featured on AustraliaTours are generally provided by independent operators. Booking links may direct you to external websites where reservations and payments are completed.
Bookings made with third-party providers are subject to their applicable terms, including availability, payment, cancellation and participation requirements.
Where AustraliaTours facilitates a booking, our role and any applicable service conditions should be disclosed before confirmation.
Independent operators are responsible for delivering their services. AustraliaTours remains responsible for its own conduct and legal obligations.
4. Prices and Payments
Unless otherwise stated, prices are displayed in Australian dollars (AUD).
Prices must include applicable taxes and unavoidable charges as required by Australian Consumer Law. Additional fees must be disclosed where legally required.
Prices and availability may change before booking confirmation. The final amount and payment conditions should be reviewed before purchase.
Payments may be processed by external booking or payment providers under their own terms. International transaction or currency conversion fees may also apply.
5. Cancellations and Refunds
Cancellation, amendment and refund conditions depend on the relevant operator, booking agreement and applicable law.
Before booking, review any cancellation deadlines, fees and restrictions.
For changes or cancellations, contact the provider named in your confirmation. If AustraliaTours facilitated the booking, you may also contact us about our role in the transaction.
A change of mind does not automatically entitle a traveller to a refund. However, no booking condition can exclude consumer rights or remedies that apply under Australian law.
6. Tour Changes and Traveller Responsibilities
Weather, road closures, park restrictions and operational circumstances may affect tours, departure times and itineraries.
Operators may need to modify, postpone or cancel services. Available remedies depend on the circumstances, applicable law and booking terms.
Travellers should review participation requirements, provide accurate booking details and follow reasonable safety instructions.
Some activities involve physical demands or remote conditions. Consider relevant health, accessibility and age requirements, and appropriate travel insurance before booking.
7. Travel Information and Accuracy
We make reasonable efforts to provide accurate and useful travel information. However, schedules, prices, access conditions and other details may change.
Website listings do not guarantee tour availability or confirm a booking.
Please verify important information with operators, booking providers or official authorities before travelling.
We will take reasonable steps to correct material errors brought to our attention.
8. Commercial Relationships
AustraliaTours may receive commissions or referral fees from tour operators and booking partners.
Sponsored placements and commercial relationships that materially influence how experiences are presented should be clearly identified.
Featuring a tour does not mean AustraliaTours operates or guarantees that service. Any specific guarantee offered by us will be subject to its disclosed conditions and applicable law.
9. Intellectual Property
Unless otherwise indicated, original content, branding, graphics and website materials belong to AustraliaTours or their respective rights holders.
You may use our content for personal, non-commercial purposes. Reproduction or commercial use beyond what is legally permitted requires appropriate authorisation.
10. Consumer Rights and Liability
These terms operate subject to the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law.
Nothing in these terms excludes, restricts or modifies consumer guarantees, statutory rights or remedies that cannot lawfully be excluded.
AustraliaTours is responsible for its own services, representations and legal obligations.
Independent operators are responsible for the services they provide. To the extent permitted by law, AustraliaTours is not liable merely because it lists or refers a service for matters arising solely from an independent provider’s conduct.
11. Privacy and External Websites
We handle personal information in accordance with our Privacy Policy and applicable privacy laws.
External booking platforms and other linked websites operate independently and may have separate terms and privacy policies.
We recommend reviewing these documents before providing personal or payment information.
12. Complaints and Disputes
For concerns about AustraliaTours, please contact us using the details below.
Complaints about tour delivery, cancellations or operator services should generally be directed to the relevant provider. We can review matters concerning our own involvement.
These terms are governed by the laws of Victoria, Australia, and applicable Commonwealth legislation, subject to mandatory consumer rights and jurisdictional requirements.
13. Changes to These Terms
We may update these Terms & Conditions to reflect changes in our services or legal requirements.
The latest version will appear on this page. Updates will not retrospectively remove existing contractual or statutory rights.
14. Contact Us
AustraliaTours
Location: Melbourne, Victoria, Australia
Website: australiatours.au
Email: info@australiatours.au
Phone: +61 493 448 966
WhatsApp: Contact us on WhatsApp
Opening hours (Melbourne local time):
- Monday to Friday: 6:00 am – 7:00 pm
- Saturday and Sunday: 6:00 am – 6:00 pm
Melbourne observes AEST (UTC+10) and AEDT (UTC+11) during daylight saving.
We aim to respond to email and WhatsApp enquiries within 24 hours.